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Cargo & Mail Sales Account Manager (2100)


Job Type

Full-Time; Direct-Hire

About the Role

Location: Chicago, IL Industry: Airline Compensation: $68,000/YR (Exempt) + benefits

Job duties include:

  • Monitor competitors’ activities and customer needs

  • Analyze the company’s strengths and weaknesses and implementing sales strategies reflecting this analysis

  • Enforce the company’s procedures and requests with the sales staff

  • Create tactics to maximize cargo revenue at each station

  • Monitor sales tactics, actions, and sales figures and respond accordingly

  • Direct involvement and liaising with shipping company personnel and the postal authority/department to ensure procurement of mail tonnage and proper mail handling

  • Making calls and meeting with customers on a local and executive-level basis of air cargo and mail business

  • Propose rates and incentive deals for cargo and mail

  • Monitor customer traffic

  • Acting as a liaison between overseas headquarters and sales stations

  • Develop and maintain relationships with heads of cargo agencies and postal authorities/departments

  • Support overall sales and customer service efforts when appropriate

  • Keep management aware of general competitors’ activities, cargo, and mail market developments, trends, customer demands, and performances

  • Conduct efficient communication as a liaison between departments and management

  • Keep management aware of both cost and quality trends

  • Review local cargo/mail sales needs and conduct necessary meetings with appropriate parties

  • Aid in the proper forecast and preparation of bi-annual cost and target budgets

  • Attend and organize various monthly, bi-annual, and annual sales meetings when appropriate

  • Prepare various regularly and non-regularly occurring statistical and other reports in an accurate and timely

  • Perform any other duties as directed by management


  • Bachelor’s degree required

  • Five years of related experience required

  • Experience in the Airline/Cargo industry or any equivalent amount of education and experience required

  • Knowledge of Microsoft Windows, Word, Excel, and PowerPoint

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

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