Collections Agent (1089)

Brea, CA, USA

Job Type

Full-Time; Direct-Hire

About the Role

Location: Brea, CA Compensation: $18.00 - $23.00/HR (DoE); Non-Exempt + benefits


  • Monitoring aging reports, identifying accounts with overdue payments, keeping records of the

  • amount owed and to keep record of resolution for each account

  • Locating debtors and contacting them via phone or email to address their overdue payments and determine the reason for the outstanding debt

  • Contacting customers to inform them on their delinquency, encourage on-time payments and setup payment plans that will facilitate good standing credit

  • Communicating with the Sales and Accounting team to maintain accurate and updated

  • information on client accounts and payments

  • Reviewing customer records for accuracy and handling disputes to make sure that account

  • information is entered and maintained appropriately

  • Documenting daily collections progress & activity

  • Maintaining accurate records about customer payment statuses

Requirements

  • Past experience with A/R and/or collections is highly preferred

  • Solid understanding of basic accounting principles, fair credit practices and collection regulations

  • Proven ability to calculate, post and manage accounting figures and financial records

  • Data entry skills along with a knack for numbers

  • Hands-on experience in operating spreadsheets and accounting software

  • Proficient PC and MS Office skills

  • Customer service orientation and negotiation skills

  • High degree of accuracy and attention to detail