English/Japanese Event Operations Manager - 2102

Los Angeles, CA, USA

Job Type

Full-Time; Direct-Hire

About the Role

Location: Los Angeles, CA Compensation: $65,000/YR~ (Exempt) + benefits

Job duties include:

  • Manage various aspects of events, such as venue sourcing, online seminar platform setup, guest lists, room setups, seating, vendor/speaker payments, audiovisual, catering, staffing, and run-of-the-show management

  • Assist with pre-event planning and coordination under the direction of the Senior Liaison Manager

  • Create event orders and communicate the requirements of events to other company associates and departments to ensure flawless execution based on the needs of each event

  • Collect all the necessary information and materials from the event team, clients, and stakeholders. Among them are coordination, staffing, the run-of-the-show schedule, presentation materials, and information about other events occurring in the surrounding area

  • Oversee events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff, organizing vendors, and managing breakdown

  • Observe day-to-day activities and identify areas for improvement

  • Create event websites, registration websites, and corresponding follow-up emails based on the unique needs of each event and monitor and manage registrations/RSVPs

  • Work with PR/Marketing and Planning teams to create surveys for each event and exhibition. Gather, tally, and distribute survey results

  • Work closely with the PR/Marketing team to create and send out newsletter and event announcement emails

  • Maintain and update company’s contact database and newsletter subscribers

  • Create and distribute post-event/online seminar reports, including attendee statistics, survey results, summaries, and images

  • Create, edit, and review presentation materials for events including slides, photos, videos, etc.

  • Monitor and record KPIs related to the event operations

  • Provide facility tour to vendors and partners

Requirements

  • Must be bilingual in English/Japanese

  • Bachelor Degree required; Business, Hospitality Management or relevant field preferred. Otherwise, a minimum of seven years of work experience in related fields is required.

  • Minimum 3 years of event management experience is required

  • Minimum 1 year of experience in dining services

  • The basic knowledge of standard audio-visual equipment setup.

  • California Food Handler Card (CFH Card).

  • Ability to lift at least 30 lbs. without assistance

  • Excellent communication and interpersonal skills

  • Strong critical thinking and analytical skills

  • Can work efficiently and effectively during stressful times

  • Possess outstanding vendor and client management skills

  • Strong PC and MS Office, Adobe skills