Japanese Bilingual Customer Service Representative (2000)

Honolulu, HI, USA

Job Type

Full-Time; Direct Hire

About the Role

Location: Honolulu, HI

Shift: 40 hour week between Monday through Sunday (including holidays)

2 shifts: 8:45AM - 5:15PM or 12:00PM to 8:30PM

Compensation: $36,000/YR + benefits


Job duties include:


  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers


Requirements

  • Must be bilingual in Japanese/English

  • Past experience in the customer service

  • Proficient in MS Office

  • Excellent communication and interpersonal skills

  • Ability to multi-task, prioritize, and manage time effectively

  • Customer orientation and ability to adapt/respond to different types of characters