Japanese Bilingual Logistics Coordinator (2099)

Gardena, CA, USA

Job Type

Full-Time; Long term temporary

About the Role

Location: Gardena, CA Industry: ECommerce Shift: Monday to Friday; 9:00am to 6:00pm Compensation: $21.00/HR~ (Non-Exempt)


Job duties include:

  • Oversee the entire workflow from order entry, tracking, and customer service to payment collection

  • Train shipping department personnel in roles or responsibilities regarding specific logistics strategies

  • Process orders and EDI feeds; maintain accuracy of orders and customer information

  • Provide excellent customer service and serve as a liaison; promptly resolve issues such as returns, warranty, and damaged and missing items

  • Communicate with shipping carriers for pickup and delivery issues

  • Coordinate with customers and stores regarding orders and payments

  • Ensure that payments are made on time

  • Maintain metrics, reports, process documentation, and customer service logs

  • Develop and maintain demand planning order forecasts

  • Assure specific customer requirements, such as internal reporting or customized transportation metrics are followed accurately

  • Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues

  • Participate in carrier management processes, such as selection, qualification, or performance evaluation

  • Negotiate transportation rates or services

  • Monitor product import or export processes to ensure compliance with regulatory or legal requirements

  • Monitor specific supply chain-based performance measurement systems

  • Ensure carrier compliance with company policies or procedures for product transit or delivery

  • Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives

  • Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping

  • Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers

  • Supervise the work of logistics specialists, planners, or schedulers

  • Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management

  • Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies

  • Negotiate with suppliers or customers to improve supply chain efficiency or sustainability

  • Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services

  • Perform inventory count and maintain accuracy of inventory. Investigate any discrepancies and report the root cause

Requirements

  • 1-2 years of experience with order entry, customer service and communicating with warehouses

  • Well-developed written and verbal communication skills in English and Japanese.

  • Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, etc.)

  • Experience in working with EDI feed and logistics companies

  • Must be detail-oriented and well organized

  • Exercise independent judgment and basic reasoning skills

  • Coordinate and complete multiple projects with oftentimes limited deadline dates

  • Familiarity with supply chain management system such as UPS and Fedex a plus

  • Familiarity with ecommerce marketplace systems such as Amazon Seller Central or Amazon Vendor Central a plus

  • E-commerce project management software programs such as Shopify or Magento an added plus