Japanese Bilingual Sales Operation Lead (1073)

El Segundo, CA 90245, USA; (mostly remote except 1 day per week)

Job Type

Full-Time; Direct-hire

About the Role

Location: El Segundo, CA (mostly remote except 1 day per week) Compensation: up to $60,000 /YR + benefits

Applicants must be bilingual in English (Native level)/Japanese (Conversational) with 3 years of experience in eCommerce or related fields.

Job duties include:

  • Order Management: working closely with the fulfillment team to ensure orders (direct online, dropship, and wholesale account orders) are fulfilled in a timely manner without compromising quality

  • Customer Care: handling a wide range of customer inquiries, including products, shipping, billing, and returns + exchanges, to help enhance the overall customer experience

  • Development, implementation, and maintenance of policies and procedures related to all customer care-related issues

  • Other administrative duties and assistance in special projects as needed

Requirements

  • Must be bilingual in English (Native level)/Japanese (Conversational)

  • 3+ years of experience in eCommerce or related field

  • Bachelor’s Degree

  • Experience with Shopify and ShipStation or similar software is preferred

  • Excellent analytical, numerical and problem resolution skills

  • Strong attention to detail and organizational skills

  • Excellent communication and interpersonal skills

  • Strong PC and MS Office skills

  • Availability for business trips is preferred

  • Passion/growing appreciation for cooking and/or foodie at heart is preferred