Japanese Bilingual Senior IT Manager (2093)

Livonia, Michigan, USA

Job Type

Full-Time; Direct-Hire

About the Role

Location:  Livonia, Michigan

Compensation: $95,000 - $110,000/YR + benefits


Job duties include:

  • Plan and develop products of system integration services

  • Make investigation into new product lines and test them at our laboratory to evaluate if they meet customer’s requests

  • Maintain or obtain necessary certification to resale the system integration products.

  • Support Sales department to promote company’s system integration services

  • Prepare accurate and self-explanatory sales presentations and proposals, for the purposes of presenting and explaining our products to customers

  • Provide customers with system integration service for designing, installing, maintaining, and improving their System by working closely with customers and the other departments in company

  • Efficiently demonstrate and explain the operation and use of our products to customers

  • Select the correct products and/or assist customers in making product selections, based on the customers' needs, product specifications, applicable regulations, specifications  and/or applications

  • Troubleshoot regarding our customer’s system

  • Keep the customer's data updated to share information with co-workers

  • Submit report to the supervisor in a timely manner on progress and results of daily activities

  • Responsible to manage the daily work log and attendance of engineer staff. Manage the 1st evaluation of engineer staff

  • Maintains engineer staff by orienting and training employees

  • Participate in the administration and maintenance of the remote monitoring and management system, including but not limited to updating agent scripts, responding to alerts, monitoring dashboard, and periodic system reviews

  • Work with sales teams and engineers for all projects, in order to identify new products and solutions, and research solutions for existing clients

  • Document maintenance for all computer systems and network infrastructure

  • Communicate with customers as required, so as to keep them informed of incident progress, notifying them of impending changes or agreed outages, etc.

  • Work alongside all engineers to ensure that they are acquiring the necessary skill sets to perform their job functions and meet the set departmental and individual goals; and

  • Perform any and all other related duties, as assigned by company, from time to time

Requirements

  • Fluency in Japanese, business level English.

  • 5+ years’ hands-on experience in implementation of servers, network and other IT systems.

  • Experience with SI project management

  • Ability to positively communicate with customers

  • Ability to report the result of trouble shooting

  • Understanding of the organization’s goals and objectives

  • Excellent understanding of the organization’s goals and objectives

  • Ability to work in a team-oriented and collaborative environment Qualified candidates

  • Excellent written, oral, and interpersonal communication skills

  • Ability to research into systems issues and products as required and necessary

  • Ability to communicate efficiently, both in technical and user-friendly language

  • Highly self-motivated, as it pertains to technology

  • Expertise in basic Cisco CLI commands for Cisco Catalyst switches and low-end routers

  • Able to perform IT related basic mathematics, including subnet

  • Calculations, binary-hex-decimal conversions, and some basic Boolean Algebra calculations

  • Virus/Malware removal, troubleshooting BSOD, data recovery, user profile migration knowledge, both manually and using automated software

  • Strong basic networking knowledge: TCP/IP, DNS, DHCP, Wireless, VLANs, basic routing/switching, NAT, etc.

  • VPN connectivity troubleshooting and configuration (Cisco, Fortinet, PaloAlto, IPSec)

  • WAN Technology (SD-WAN, MPLS, VPN)

  • vSphere,  Hyper-V and Terminal Services

  • Windows server Administration (2012-2019), Domain, DHCP, DNS and File share service

  • Security software, such as Anti-virus, Anti-SPAM, Anti-Spyware, and other security related technologies

  • Cloud related knowledge and experience such as Azure, Google, AWS