Purchasing/Customer Support Representative (1081)

Brea, CA, USA

Job Type

Full-Time; Direct-Hire

About the Role

Location: Brea, CA Compensation: $18.00 - $22.00/HR (DoE) + benefits


  • Acting as a liaison between customers and company

  • Provide product/service information

  • Receive and input part/sales orders

  • Assist with resolving any problems that customer may experience

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information

  • Other duties as assigned by supervisor/management

Requirements

  • Fast Learner and able to multitask

  • Efficient with computers and software

  • Genuinely excited to help customers

  • Patient, empathetic and passionately communicative

  • Good problem solver and are confident at troubleshooting

  • Able to manage large amounts of incoming phone calls

  • Provide accurate, valid and complete information by using the right methods/tools

  • Follows communication procedure, guidelines, and policies